FOLK FAQS

Why do you have to have table limits?

During busy times, we have table limits in place to give everyone a fair chance of enjoying some time with us. The policy information is on our menus, on notice boards within the building, within these FAQs on social media and on our website. We do not enforce the table limit if there is nobody waiting. Table limits are totally normal within the hospitality industry, so if we are busy and you have used your allocated time, please try to remember how you feel whilst waiting for a table :)

Do you take table bookings? 

We desperately want to be able to offer you a way of booking tables in a way that suits both us and you. We have recently decided to trial a new system whereby we have a selected few tables within the main space that are bookable with specific time slots throughout the day (8.30am/10.30am/12.30pm/2.30pm)

Any party size from 2 - 12 can book these tables, however we do not accept same day bookings. If you are a group of 12+ we suggest hiring our private dining room, where we have multiple options available to you.

Please call or email hello@folksuffolk.com to book. 

Why do we have to wait outside when queuing for a table?

During peak times, if there is a queue, we ask that customers wait outside to keep our space & service areas clear, which keeps our team safe whilst serving hot food and drinks. Additionally, it isn't fair on our diners to have crowds of people hovering over and around them.

We do understand waiting outside is not an ideal situation when it’s cold/raining or if you have elderly people or babies in your group and we want to help, so we have a buzzer system where you can secure your place in the queue. This means you can park close to the building and wait in your car, or wait under our shelter area built especially for the queue. Where possible, we advise that one person arrives 10-15 minutes before the group if waiting could be an issue. 

If we allow one group of people to wait inside, it's really hard for us to tell others they can't. The space can very quickly become congested which causes us a huge amount of issues. 

We are working behind the scenes on plans to improve the queue/waiting aspect of the business and aim to roll these changes out in 2025. 

Why don't you open on Sundays? 

Sunday is our day of rest! We do host markets and other events on Sundays sometimes so make sure you keep up to date with our events calendar. 

Do you sell gift vouchers? 

We do! You can now purchase gift vouchers online on our website or at our shop for any monetary value. If purchased online you have the option to have the gift card posted out to you or your chosen recipient, or alternatively it can be arranged for collection from Folk.

Why don't you take cash? 

 For multiple reasons and after careful consideration, Folk has been a cashless business since 2019 and it is the right decision for us. 

Why can't we eat takeaways on Folk premises? 

Take away prices are different to eat in prices as they have a different rate of VAT, this is because they are to be taken away from the business premises.

Similarly to the waiting inside issue, and with any policy, if we were to allow the odd person to eat take away on site, it creates a ‘they are doing it so why can’t we do it’ issue. 

If you are consuming our products on site, we consider it ‘eating in’, if you are choosing to ‘take away’, you actually need to take it away. 

Why do we have to wait outside for Take-Away orders? 

We are often extremely busy with customers wanting to purchase take-aways. We therefore ask that anyone waiting to collect, waits outside under our shelter to avoid congestion in our high traffic areas of the cafe. Much the same as the queue needing to be outside of our service areas. 

We recently added a few tables into our shop section to create a few extra seats during the winter months, in the hope of minimising the queue. By customers waiting for take-aways outside, this ensures that people dining with us in this area are able to enjoy their Folk experience without the space feeling squashed and crowded. 

Watch out for updates on a new take away ordering system soon!